Patient experience and patient journey are two terms used in healthcare, often interchangeably, to describe how we thoughtfully interact with patients. However, these two terms refer to very different aspects of patient care.
A few weeks ago, I headed to Las Vegas to attend my 21st Symposium on Advanced Wound Care (SAWC). The mission: gather the latest and greatest trends in wound care and report back. My conclusion: 21 SAWC conferences in and the show continues to leave me with so many things to think about. A month after the conference I’m still recounting the volume of information shared.